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Using Big Data to Improve Call Routing in Customer Service — 2015 Software...
Nowadays, call centers are using more sophisticated big data techniques to determine which agents should handle which customers based on that person’s individual preferences. In this report, call...
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Why Phone Calls Are the New Mobile Conversion
This article was originally posted on No Jitter, here. Using click to call, your business can unleash a new source of high-value Web and mobile leads. As more consumers use smartphones to search for...
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